HRM Problem Resolution Rep - (Tallahassee) in Tallahassee, Florida For Sale

NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realize the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognized as a leader in the global HR solutions market. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognized global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 145 countries. * Over 1,000 ERP-based HR implementations globally * 3,000 Large Enterprise customers * 10,000 Small and Medium customers * Over 20% of FORTUNE Global 500® companies serviced The Role Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine to complex problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Answer questions independent of decision-support tools. Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification. Maintain broad and in-depth knowledge of client products and services You have: Education/Experience: High school diploma or GED required and equivalent work experience Skills: Proficient knowledge of computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually. Possess insight into self and others. Solid problem solving skills. Some technical knowledge. Must be willing to take the initiative. Strong organizational skills with the ability to juggle multiple tasks. It would be an advantage if you also have: Strong team working ethos Good communication skills, including, but not limited to; report writing, interpersonal communication, articulation of ideas and responding to client enquiries Friendly professional manner Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. Our Values One Team : Ours is an interactive environment. We celebrate our diversity and recognize the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organization. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed : Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve. Location: Tallahassee, FL NGA – Human Resources is a leading global Human Resources software and services provider offering innovative HR business solutions to employers of all sizes. We help HR executives optimize their HR service delivery through smarter processes and more efficient technology, supporting workforce administration, payroll, benefits, recruitment, learning and talent management.
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