Customer Care Supervisor - (Tallahassee) in Tallahassee, Florida For Sale

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com orwww.xerox.com/businessservices. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. RESPONSIBILITIES: Assesses and evaluates current team competencies to develop a baseline of service opportunities Assist Manager in efforts to refine Service Center measures and tracking systems for program improvement. Analyzes and resolves customer service escalation issues. Supervises a service center team providing leadership, direction, and support. Monitors and works to improve on team's performance against department metrics. Monitors workloads and status; supports colleagues by providing guidance on handling complex issues and provides guidance, leadership and motivation to promote maximum performance Works with department leadership to develop, implement and monitor staff development plans with a focus on overall customer service skills. Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Maintains adherence (attendance, punctuality, use of AUX time). All other duties as assigned Schedule: Ability to work flexible schedule between the hours of 8:00 AM.- 8:00 PM EDUCATION/SKILL/EXPERIENCE REQUIREMENTS: College degree or equivalent work experience Minimum 2 years call center experience in a leadership role Strong customer service skills including call center client processes and procedures Excellent team coaching, training, facilitation and developmental skills Analytical and interpretive skills Ability to work in a team environment Ability to meet or exceed Performance Competencies. PHYSICAL REQUIREMENTS: Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers. /Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./ **Job:** *Customer Inquiry Management* **Organization:** *CC Government Healthcare* **Title:** *Customer Care Supervisor* **Location:** *Florida-Tallahassee* **Requisition ID:** *xxxxxxxx* **Virtual/work from home?** *No*
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