Call Center Manager - MMC Strategic Staffing (Tallahassee, FL) in Tallahassee, Florida For Sale
Company Description
MMC principals and recruiters possess technical and administrative process development and improvement, including the management of large-scale information technology projects and long and short term staffing assignments.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Description
Immediate Need for Call Center Manager in Tallahassee, FL
PURPOSE OF POSITION:
Manages and coordinates the activities of the Customer Service/Call Center Unit to ensure excellent service for all EPS programs.
RESPONSIBILITIES:
Manages all aspects of the CS/CC function including scheduling, training, and employee counseling.
Coordinates work assignments for all CS/CC staff.
Establishes unit goals and performance standards.
Develops plans to ensure goals and standards are met or exceeded.
Monitors performance, documents performance issues, and implements disciplinary procedures in accordance with company policy.
Prepares daily, weekly and monthly reports for the Director of Operations.
Observes professional standards of conduct, including professional behavior, attendance and dress.
Assists in interviewing candidates and evaluating CS/CC personnel.
Performs other duties as assigned.
HOURS
Five days (8 hours) a week minimum, 24/7/365 call center. Extended hours may be required.
EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:
Bachelor s degree and child support experience preferred.
3+ years of prior supervisory/management experience.
1+ year(s) in customer service or call center.
Excellent problem solving skills.
Ability to manage workflows and staff.
Strong interpersonal and leadership skills.
Ability to interface at multiple levels of leadership.
Knowledge of the use of PCs and related software.
PHYSICAL REQUIREMENTS:
Position requires sitting for long periods of time and considerable handling of paperwork, as well as keyboarding requiring repetitive motions with fingers.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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